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Frequently Asked Questions (FAQ)
I am not sure which product to buy? Can you please help me out?
Sure we are always there to assist our customers with the best and relevant products. We also have an option of live chat on the site, and one of our product specialists will always suggest and guide you accordingly.
You may call us at 033 2638 3333 or please raise a ticket to resolve your issue effectively. Kindly expect a response time of 24-48 hours.
We assure you that you shall receive the attention you deserve.
Do you provide free shipment throughout India?
Yes, we provide free shipping all across India preferably through our logistics partner FedEx.
The customer care no provided on the website is always busy? How long do I need to wait for?
We truly regret the inconvenience caused, our associates might be busy assisting other customers,
However, you may call us at 033 2638 3333 and chat with our product specialist. or please raise a ticket to resolve your issue effectively. Kindly expect a response time of 24-48 hours.
We assure you that you shall receive the attention you deserve.
I have forgotten my login password, what do I do?
On the login page, you would have an option “Forgot Password”, please click the option and enter the email id. You will receive a mail which shall contain your existing password.
What are the discounts currently running on your site?
We always have discounts and offers on the site for multiple products. We would suggest you please visit our home page and browse our “Items on Sale” section.
Do you take international orders?
No, we are currently shipping only to addresses India. However, one may place an order and receive the shipping anywhere in India.
How do I register with Aquariums India?
Follow these steps to register:
● Move your mouse to ‘MY ACCOUNT’ section in the top right corner of the page
● Click on REGISTER
● Enter your details and submit on CREATE ACCOUNT
● Verify your account through SMS or EMAIL
● You shall receive a confirmation email
In case I return the products, will the COD charges be credited back?
We have a no return policy. Further, we do not have COD facility.
How long do you take to deliver?
Delivery time depends on your PIN code. In metro and major cities, it is usually within 2-3 working days. However, maybe an exception in states like Kerala, Uttaranchal, Uttar Pradesh, Chattisgarh, Madhya Pradesh, and North-East India.
Do you deliver in my area?
We deliver to across more than 10,000 pin codes across India.
Do you provide Cash On Delivery (COD) facility?
Yes, we do provide COD facility subject to service available in your pincode.
When will I receive my order? How can I check whether it is shipped or not?
We generally ship items within 2 working days of order placement. However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from our suppliers or due to prolonged public holidays.
Once the order is shipped, you will receive an email with the tracking number and the courier details. Click here to track your order.
I got a mail saying my order has been dispatched. When will it be delivered? What is my courier tracking number?
Once the order is shipped, you will receive an email with the tracking number and the courier details. Click here to track your order.
The tracking number for my shipment appears to be invalid or no records found. Why?
It may take up to 24 hours for the order status to be updated on our courier partner’s website. If you are unable to track your shipment post 24 hours, you may call us at 033 2638 3333 or please raise a ticket to resolve your issue effectively. Kindly expect a response time of 24-48 hours.
We assure you that you shall receive the attention you deserve.
I am not in town on the delivery date? Can I choose my delivery date?
Once the order is placed, you can call us at 033 2638 3333 or please raise a ticket to resolve your issue effectively. Kindly expect a response time of 24-48 hours.
We will try to deliver the order on your preferred date. Please note, we do not deliver on Sundays and Public Holidays.
I ordered a gift and by mistake, I put my name in the shipping address. How can I change it?
You may call us at 033 2638 3333 or please raise a ticket to resolve your issue effectively. Kindly expect a response time of 24-48 hours.
We assure you that you shall receive the attention you deserve.
I got an error while placing the order. I’m not sure if the order is placed.
For every successful order, you will receive an email and an SMS confirming the order. If in case the order was not placed successfully, we request you to place the order again.
What is the status of my order?
Click on the link and you will be able to see the order status as well as order history.
Can I see the products before I accept the courier?
We do not have an open-delivery facility at this point in time. And no return or refund shall be initiated further.
How do I cancel my order?
An order can be cancelled before it is shipped. To cancel an order, you should call us at 033 2638 3333 or please raise a ticket to resolve your issue effectively. Kindly expect a response time of 24-48 hours.
We assure you that you shall receive the attention you deserve.
Will you list the items ordered in the package/box received?
Generally, we do mention the items in the shipping label as well as the declaration attached to the box. However, at times we may not mention the items due to legal and logistical restrictions.
Can I change my shipping address/Contact details after I have placed my order?
We can certainly change the address in case the order is not yet shipped from our end.
You may call us at 033 2638 3333 or please raise a ticket to resolve your issue effectively. Kindly expect a response time of 24-48 hours.
We assure you that you shall receive the attention you deserve.
I am placing an order as a gift to my loved one. Will she receive the price tags and invoice?
As per Indian Tax Regulations, all items (including gifts) will be shipped with an invoice mentioning the price.
I have received an error after I entered my card details. What shall I do?
We apologize for the inconvenience caused. You can retry again with the same card or try a different card. Alternatively, you can also opt for a different method of payment such as Net-banking or wallet.
The amount has been deducted from the account but the order has not been placed.
This could be one the challenges faced when the transaction times out. However if the order is not successfully placed in our system, it will automatically return the amount to your bank within 7 working days.
You may also call us at 033 2638 3333 or please raise a ticket to resolve your issue effectively. Kindly expect a response time of 24-48 hours.
We assure you that you shall receive the attention you deserve.
What is your return policy?
Please follow the link to read through our Return, Refund & Cancellation Policy
I have received a wrong product. What shall I do?
We truly regret the inconvenience caused. Our quality team checks all the orders before dispatching to ensure correct products are delivered all our customers.
If it is not as per your expectation, please raise a ticket to submit a return request. Kindly expect a response time of 24-48 hours. Don’t forget to write the order id.
We assure you that you shall receive the attention you deserve.
I have a quantity issue with the product that I have received. What shall I do?
Please raise a ticket to submit a return request. Kindly expect a response time of 24-48 hours. Don’t forget to write the order id.
We assure you that you shall receive the attention you deserve.
The pictures shown on the site and the products that I have received are not the same. What should I do?
We truly regret the inconvenience caused. Our quality team checks all the orders before dispatching to ensure correct products are delivered all our customers.
If it is not as per your expectation, please raise a ticket to submit a return request. Kindly expect a response time of 24-48 hours. Don’t forget to write the order id.
We assure you that you shall receive the attention you deserve.
Is pickup facility available in my area?
We depend on our courier partners to provide reverse pickup facility across India. You can raise a return request through the below link to confirm the serviceability of your Pincode.
How do I initiate a reverse pick up?
We shall take care of the reverse pick-up. All you have to do is re-pack the product in its original package, and include all the tags and labels. Our logistics partner shall get in touch with you thereafter.
Who pays the return courier charges?
We will reimburse up to Rs.100 in the form of zCoins. zCoins are a form of cash (1 Zcoin = 1 Rupee).
Can I get a cash refund of courier charges in case there is no courier pickup from my location?
No, we have a no refund policy.
I bought a set of products. Can I return only one or both the products?
Generally, we do not return products sold as a set. However, you may call us at 033 2638 3333 or please raise a ticket to resolve your issue effectively. Kindly expect a response time of 24-48 hours.
We assure you that you shall receive the attention you deserve.
If I use a marketing coupon/discount and return the items, will I be able to avail the same discount for the next order?
No. Discounts are time bound and may vary from time to time. Further, no returns or refunded requested shall be accepted in this case.
Will I get the discount amount as a part of my refund value?
No. Marketing discounts are non-refundable.
Can I raise a return request more than once on an order?
No. Return requests can be raised only once against an order. Click “contact us” page in case you need further assistance regarding this.
Is GST Charges refundable?
Yes. GST charges will be credited back in case it is applied to the returned item
In case I return the products, will the COD charges be credited back?
We have a no return and no COD policy.