Delivery Policy

Please note that the following Delivery Policy is derived from our Terms and Conditions, and shall in no way supersede the Terms & Conditions.

1.1. Time of delivery of the goods and/or installation (including replacements) shall not be the essence of any contract. Any date for delivery and/or installation given by Seller is the best estimate that can be made and Seller shall not be liable for any loss or damage (whether direct or consequential) caused by delay in delivery or fitting being after any quote date. All goods delivered by or on behalf of Seller become the liability of Client upon delivery and/or further delivery at the address given for delivery.

1.2. All orders may carry a minimum delivery charge which, if any, the Seller shall add thereto in the invoice and Client agrees to pay in full. All orders will be shipped accordingly using freight/shipper company of Seller’s choice.

1.3. In the unlikely event of any defect being noticed in any goods, Seller will exchange the said defective product only if said defective product is :-

1.3.1. unused and/or
1.3.2. is returned (at Client’s cost) with all tags intact,
1.3.3. has not be altered,
1.3.4. the defect is brought to our notice within 02 days of delivery,
1.3.5. Inter-brand exchange is not allowed,
1.3.6. Sales and discount product cannot be exchanged and/or returned,

In no circumstances, the liability of Seller exceed the value of the goods. It is the seller’s discretion to provide cash refund in any case of product return or exchange.

1.4. In case of return of goods by Client, if the goods are found to be damaged beyond the complaint raised by the Client, the Client agrees that the Seller reserves its right to refund only part of the payment received, as the case may be. The cost of –

• freight/shipping (forward and/or reverse)
• transaction cost @ 3% of order value
• nominal packaging charges

shall be charged to the Client and will be adjusted with the said refund.

1.5. Where the defective goods are – (1) branded in nature and the Seller is an authorised dealer for such brand/manufacturer, the sole responsibility and onus to repair or refund the cost of the goods shall rest upon such brand/manufacturer (including authorised service centres) only and the Seller shall support the Client and cooperate with the Client to repair/make refund thereof; (2) non branded and/or imported in nature and/or the Seller is not an authorised dealer for such brand/manufacturer, the onus to repair the goods shall rest upon the Client.

1.6. Non-delivery of goods must be notified in writing to Seller and (if appropriate) to the relevant carrier/freight/shipper within 10 days of despatch. In all cases, notification time is of the essence.

1.7. Seller is under no obligation to Client to obtain written or signed delivery notes for carrying out the agreed operations or delivery of orders.

1.8. Where a complaint is notified to Seller in accordance with the above conditions and is accepted, Client shall have the sole discretion to request replacement of the Goods or a refund.

1.9. Seller shall take utmost care to deliver the goods through the freight/shipper to the Client. The accuracy of providing correct information of the address of the Client is the sole responsibility of the Client. In the event the freight/shipping company fails to deliver the goods to Client for reasons beyond the control of the Seller including wrong address provided by the Client and the said goods are returned to Seller, the Seller may at its discretion levy additional shipping charges to be paid by Client for redelivery of the said goods. In case Client fails and/or refuses to make payment of additional charges, the Client agrees that the Seller reserves its right to refund after adjusting cost of –

• freight/shipping (forward and/or reverse)
• transaction cost @ 3% of order value
• nominal packaging charges

for return of goods which shall be charged to the Client.

1.10. In the event Client has opted for an urgent delivery of goods, and the same is delivered late on account of –

1.10.1. delay in dispatch by Seller, the Seller shall facilitate refund for the goods to the Client in case of cancellation of order, subject to deduction of shipping charges;
1.10.2. delay in dispatch by Freight/Shipper, it shall be at the Seller’s sole discretion to accept cancellation of order and refund of any payment thereat.

1.11. Since time is not the essence of delivery, Seller shall make best effort to facilitate delivery goods within estimated time. Since Seller does not have direct control over the pickup and/or delivery schedule of the Freight/Shipper, it shall be at the discretion of the Freight/Shipper to provide Client with Pickup/Delivery options, if available at the location of the Client.